Return Policy

Return Policy  

 

30-Day Return  

If you are not completely satisfied with your purchase, you may return or exchange your item within 30-days from the date of delivery – there is no additional charge for return shipping of standard products.  Returns must be in original condition and packaging.  If a returned table is damaged or misused, we reserve the right to charge you for repairs, plus a 25% restocking fee.  

The Table Company does not accept returns on Custom, Special Order, or most items found within our Limited Editions & Slabs collection.  Please note that out-of-stock and back-ordered items are not considered 'special-order items' and therefore fall within our return policy. 

There are several ways to activate a return, although we recommend calling us first.  If you have already established an account on our website, you can execute the entire return process online.  If you purchased your table as a “guest” and do not have a Table Company account, please call or email us to start your return.  Even if you have an account, we will contact you to confirm the pick-up and return details.  It is important that you provide us with a way to contact you. 

Items purchased on special promotions may be restricted to returns and exchanges only for damaged or wrongly shipped merchandise. 

Special Orders

Special orders begin production upon order placement and are built to your specifications.  As a result, Special Order item (s) cannot be canceled, changed, returned or refunded at any time.  A non-refundable 50% deposit will be charged when you place the order. 

Return Inspection  

Upon return, your item will be inspected, and exchanges, credits, or refunds will be issued as fit.  The Table Company reserves the right to refuse returns of items that are not in ‘as-new condition’ due to damage or misuse by the client.  If we accept the return of an item that is damaged due to your misuse, we reserve the right to deduct the cost of repairs and a 25% restocking and shipping charge.   

 All genuine organic products have unique characteristics, such as grain, color variations, and other natural and desirable distinctions.  We believe these unique features are normal and should be expected.  Cracking and other environmental compromises, however, are not expected although some movement is natural with a 100% organic product.   

 If a dining slab, ‘special-order item’, from the Limited Editions & Slabs collection is returned, you may be responsible for the returned shipping costs.  Dining size slabs are not easy to move and we reserve the right to charge you for the shipping and handling expenses.  Generally, all ‘special-order item’ sales are final.  

 

Limited Warranty  

The Table Company wants you to be happy with your purchase, and we want to stand behind our products.  The Table Company’s limited warranty protects against defects in materials or workmanship for one year from the date of purchase.  If there is any defect in materials or craftsmanship we want to know.  If we mutually conclude that the damage is due to a product defect during the first 12 months from the date of delivery we will, on a best-efforts basis, attempt to resolve the problem and make things right.  At the same time, we do not want you to interpret this as an unconditional product warranty, it is not.   

 For example, if your table is misused and becomes a dance floor at your next party, or if your dog eats the leg, or if you use it as a cutting board for your next turkey, our warranty will not be in effect.  This also goes for proper care; you cannot clean your table with toxic chemicals or abrasives.  However, if your table splits, warps, sags, or otherwise shows significant movement in the wood, we will want to fix this problem – including the possibility that we will simply replace your purchase, without charge.  We are big enough that we need to have a realistic policy but small enough to work with you to address your concerns.  We are not a reseller of other products; we actually make everything we sell. 

Contact Us

If you have any questions, comments, or concerns, please contact us:

Phone:                 1.855.679.0999
Email :                 info@thetablecompany.com